Support is Sexy

My co-worker, Alx Block, writing about his experience at UserConf:

The only way that your start-up will set itself ahead of the pack is by providing the best customer experience. Loyalty drives us, and without support, we are nothing…I’m passionate about helping users be the best that they can be. I’m proud to be a Happiness Engineer. I’m proud to call myself support.

Work break


Because going on an 8-mile hike at 2:30pm on a Wednesday is something you do.

Flying out of SFO

San Francisco from the sky

Snapped this while flying out of SFO yesterday morning.