The outlets that welcome Turkle’s polemics are trading in the illusion of intelligence. They collect quotes from neuroscientists and quacks that call themselves things like “happiness experts”, package up half-thoughts into edgy-but-not-too-edgy counter-intuitive claims, and then overlay a narrative that assures their audience that they already knew how to live according to science but maybe they missed a few things. Turkle has expertly manipulated an already dishonest landscape of science journalism meant to provide fodder for condescending liberals.
How to Provide Great Customer Support. Solid podcast episode from Hiten Shah and Steli Efti about customer support. Filled with lots of practical tips and distinctions.
In little more than thirty years, the microcredit concept has gone from being equated with Zorro, the mythical Mexican hero and friend of the poor and exploited, to being widely referred to as a zombie policy, a dead and rotten idea that nevertheless keeps rising from the grave. How did it come to this?