Feeds and Speeds for Life. Episode 38 of Ben Thompson’s Exponent podcast. Ben and James talk about the value of opportunities, advice, and MBAs. There’s a particularly interesting segment where they talk about whether tech’s diversity problem is primarily a supply or demand side issue.
Agree and Commit, Disagree and Commit. Fantastic talk at Stanford by Greg Ballard. He suggests the ability to strongly disagree with, and yet still commit to, an idea is one of the most valuable workplace skills.
Exit & Return. The first half of a two-part podcast episode about Shulem Deen, who, as a 22-year old Hasidic Jew in 1996, discovered the web through America Online. Much of the available content conflicted with Hasidic standards and ultimately led to him being expelled from the community. The second part is also available. – via Peter
Interview with Brunello Cucinelli. Om’s interview with the “king of cashmere.” There are really interesting perspectives on life, business, and seeking balance throughout the interview. And, if you’re not already following Pico I highly recommend it.
Blue Chips. An oral history of the 1990s Orlando Magic; basically a narrative constructed through interviews with team members, executives, and people around the NBA. Interestingly designed as well.
The Creative’s Workspace. Shawn Blanc’s tips on creating a pleasant environment and effective habits for working from home.
Live Chat and Lean Manufacturing. My co-worker Simon ponders the similarities between live chat support and continuous-flow manufacturing. Beyond number of questions answered the piece which intrigues me is completed problem sets. In other words, define a complete customer problem set as
ABCD. What percentage of live chats work through that complete set versus what percentage have the customer bail midway through? And, how does that compare to email support?