people in the pre-Internet era didn’t read local newspapers because holding an unwieldy ink-staining piece of flimsy newsprint was particularly enjoyable; people read local newspapers because it was the only option. And, by extension, people don’t avoid local newspapers’ websites because the reading experience sucks — although that is true — they don’t even think to visit them because there are far better ways to occupy their finite attention.
Ben Thompson – The IT Era and the Internet Revolution.
One of the things I’m most proud of from this year was helping to organize the first ever SUPCONF in San Francisco. I spoke about how to build a career in support and helped plan pieces of the event. It was amazing to see a Slack community come together in-person and connect.
Later this month we’re holding the next SUPCONF in New York City. Over two days we’ll host speakers from Medium, SmugMug, Wistia, Help Scout, Automattic, and more. Beyond that we’ll have dedicated time and space to talk with other attendees.
That time and space for connecting with attendees was one of the things I was happiest with from SUPCONF SF. I think attendees walked out of the two days having gotten to know far more people than a traditional conference would have allowed for. A hallway track can be great for outgoing folks. Being intentional with how it’s organized, though, can give even those who aren’t outgoing the confidence to engage.
We also have many other events happening around the conference. From a pre-event cupcake social to a GIF battle to a hosted dinner and conversation there’s a lot going on.
If you find that interesting I’d recommend registering soon while there are still a few tickets left.
In late-September Leah and I headed to the big island of Hawaii for a week. We stayed in another great VRBO rental with a back porch that went right down to the Kapoho tide pools.
The hiking in Volcanoes National Park was (unsurprisingly) wonderful. The Hawaii Tropical Botanical Garden was amazing and has a pretty cool backstory. See the rest of the photos…
Leah and I took Tuesday off work to take advantage of the nice weather and get some hiking in. We kept it easy and just drove up to Timberline Lodge to hike out to Paradise Park and back. It was overcast all day which made for sub-par photos but ideal temperatures. View the full gallery →
The outlets that welcome Turkle’s polemics are trading in the illusion of intelligence. They collect quotes from neuroscientists and quacks that call themselves things like “happiness experts”, package up half-thoughts into edgy-but-not-too-edgy counter-intuitive claims, and then overlay a narrative that assures their audience that they already knew how to live according to science but maybe they missed a few things. Turkle has expertly manipulated an already dishonest landscape of science journalism meant to provide fodder for condescending liberals.
Make Conversation Great Again.
How to Provide Great Customer Support. Solid podcast episode from Hiten Shah and Steli Efti about customer support. Filled with lots of practical tips and distinctions.