Back in April I traveled to Budapest. It was my second time in the city, the first was for Automattic’s 2011 all-company meetup. This time the trip was for a team meetup as well as the Write the Docs conference. It was also my first trip with the Fuji X100S. I bought this back in … Continue reading Budapest Meetup
I talked with Chase Clemons on his Support Ops podcast yesterday about how we run support at Automattic. We talked a lot about live chat support and how we manage a team of 40+ Happiness Engineers.
It was a live Google Hangout so you can watch the video below:
I had a fun time talking with Scott Tran about the support team at Automattic. The podcast is about 40 minutes and we covered everything from hiring to team structure to the type of culture we value. It’s live now over on Scott’s site.
This was my first time recording a podcast and it was a lot of fun. Scott has other interviews that focus on support at companies like Basecamp, Olark, and Zapier. If you’re interested you should give them a listen.
Barbecued steaks, asparagus, and portobello mushrooms. Great first dinner in Charleston.
Getting 2014 travel started right with a free upgrade to first class. On the way to Charleston, SC for a hiring-focused meetup.
Just a few steps from the house we’re staying in lies the beach. I’ve had a wonderful few days working with the Jetpack team at Automattic.
It’s now easier than ever to create a messaging system that doesn’t result in a flooded inbox.
A great post from Help Scout about how their team works. Really cool to see that they use P2. I wrote a bit last week about how we use similar tools and ideas with our support team at Automattic.