I had a fun time talking with Scott Tran about the support team at Automattic. The podcast is about 40 minutes and we covered everything from hiring to team structure to the type of culture we value. It’s live now over on Scott’s site.
This was my first time recording a podcast and it was a lot of fun. Scott has other interviews that focus on support at companies like Basecamp, Olark, and Zapier. If you’re interested you should give them a listen.
Barbecued steaks, asparagus, and portobello mushrooms. Great first dinner in Charleston.
Getting 2014 travel started right with a free upgrade to first class. On the way to Charleston, SC for a hiring-focused meetup.
Just a few steps from the house we’re staying in lies the beach. I’ve had a wonderful few days working with the Jetpack team at Automattic.
Why remote teams are the future:
It’s now easier than ever to create a messaging system that doesn’t result in a flooded inbox.
A great post from Help Scout about how their team works. Really cool to see that they use P2. I wrote a bit last week about how we use similar tools and ideas with our support team at Automattic.
My co-worker, Alx Block, writing about his experience at UserConf:
The only way that your start-up will set itself ahead of the pack is by providing the best customer experience. Loyalty drives us, and without support, we are nothing…I’m passionate about helping WordPress.com users be the best that they can be. I’m proud to be a Happiness Engineer. I’m proud to call myself support.
Enjoying the last night in Santa Cruz at the Automattic meetup. Beautiful weather this week.