Why remote teams are the future:
It’s now easier than ever to create a messaging system that doesn’t result in a flooded inbox.
A great post from Help Scout about how their team works. Really cool to see that they use P2. I wrote a bit last week about how we use similar tools and ideas with our support team at Automattic.
My co-worker, Alx Block, writing about his experience at UserConf:
The only way that your start-up will set itself ahead of the pack is by providing the best customer experience. Loyalty drives us, and without support, we are nothing…I’m passionate about helping WordPress.com users be the best that they can be. I’m proud to be a Happiness Engineer. I’m proud to call myself support.
Enjoying the last night in Santa Cruz at the Automattic meetup. Beautiful weather this week.
Great view with our pre-game tickets for this afternoon’s Giants vs. Padres game.
Great view from my hotel room. Can see from Alcatraz to the tip of the Golden Gate.
Back in February I spent a week in Lisbon with a portion of my team at Automattic. We ate great food, completed two cool projects, and generally had a wonderful time. There were 11 of us so we rented out the entire place at TheHouse. Can’t recommend the lodging enough. Truly phenomenal place. One day […]
The gorgeous view from our house in Lisbon. The weather’s a nice change from Portland too.
Got back in to town last night and am heading to Lisbon for a weeklong meetup with my wonderful team at Automattic. It’s going to be a blast!
It’s been a month but I finally got around to getting the photos from Automattic’s San Diego meetup off of my camera. Earlier I posted the video from skydiving and there are a few photos in this set as well. This was the best company meetup yet.
14-hour workday and takeout Thai food for dinner. Now I feel like a true 20-something.