I had a fun time talking with Scott Tran about the support team at Automattic. The podcast is about 40 minutes and we covered everything from hiring to team structure to the type of culture we value. It’s live now over on Scott’s site.
This was my first time recording a podcast and it was a lot of fun. Scott has other interviews that focus on support at companies like Basecamp, Olark, and Zapier. If you’re interested you should give them a listen.
The only way that your start-up will set itself ahead of the pack is by providing the best customer experience. Loyalty drives us, and without support, we are nothing…I’m passionate about helping WordPress.com users be the best that they can be. I’m proud to be a Happiness Engineer. I’m proud to call myself support.
Back in February I spent a week in Lisbon with a portion of my team at Automattic. We ate great food, completed two cool projects, and generally had a wonderful time. There were 11 of us so we rented out the entire place at TheHouse. Can’t recommend the lodging enough. Truly phenomenal place.
One day we headed to the aquarium which, I think, surprised all of us with how awesome it was. They had a sea turtle exhibit, sea otters, penguins, and generally way more than we could see in the afternoon we’d allotted for it. I’m not typically a huge fan of aquariums but this one was really cool.
Another day we went to the Castle of São Jorge which is a fantastic spot to look out over the city.
It’s also facing the direction of the flight path in to Lisbon’s airport so you can watch planes land. There are also loads of peacocks wandering around.
Finally we spent some time at Hieronymites Monastery. This place had amazing architecture with intricate ceilings, stone work, stained glass, and more. It was a bit crowded at times but was a cool spot to wander around.
Lori also snapped a couple photos of the team.
As always it was a great meetup. This was my second time in Lisbon and, just like the first, I loved it. It’s a surprisingly reasonable city to travel in, too. Fantastic food for great prices and taxis are the cheapest of any city I’ve been to.