Tag: Randy Murray

Tweet For The Moment, Blog For The Ages

And a week or so later, when you try to remember what you said at this party, that really terrific thing, you rack your brain, but can’t quite come up with it. That’s Twitter.

The blog, on the other hand, is slow, reliably reference-able, and findable. It’s like a speech, prepared in advance, with the text distributed. Some will hear the speech on the day it’s delivered, but others will be able to reference its text across the years.

Randy Murray – Business Blogging: Tweet For The Moment, Blog For The Ages.

A customer with a problem is an opportunity

If you are a service organization or have to deal with customers, there’s something here for you to learn: a customer with a problem is an opportunity. Empathize with them. Take responsibility. Do your best to resolve the issue. If you do that, you’ll tie the customer closer to you than others who never have a problem.

From Attitude In Customer Service Is Everything by Randy Murray. Wise words indeed.