In order to avoid losing its place atop organizations, design must deliver results. Designers must also accept that if they don’t, they’re not actually designing well.
Handling Freemium Customer Support. How Justin Williams approaches support for Glassboard.
The future open web must be easier to use than the current social web, and knowing what to do with your own data cannot be a prerequisite. We will have passive users of the web, and the web needs them. If we exclude them, we risk creating a walled garden that lacks the perspectives and experiences of different types of people.
I want an Instapaper-style app that connects to my blog and then tells me what percentage of articles I end up linking to.
In the drive to derive value from each customer, we are forgetting that our goal as entrepreneurs is to solve problems for life, not for the first $10.
At some point in every software development project the question of velocity vs. quality inevitably comes up. The idea being that cutting some corners will allow you to move faster and get to your goal sooner.
This is a topic I have wrestled with over the years and have come to believe that the argument itself is a dangerous false dichotomy, and that reframing the discussion can lead to both a better product and a faster moving team.
the goal of commercial software development isn’t to create code you love—it’s to create products your customers will love.