I’ve worked in customer support for almost 9 years. When I started it was just something I enjoyed doing. I liked tinkering with technology and figured, why not use my experience to help others? Pretty quickly I realized I would be very happy if I could find a way to do this for a long, long time. Customer support is my career.
That’s why I’m beyond thrilled to help Scott and others plan SupConf, a conference for folks who want to build a career in support.
I’ve written before about how customer support, when done well, is a career. SupConf is about how to make that happen.
The event is May 23rd and 24th. It’s two full days of well-considered talks that will impart lessons for you to take back to your day-to-day work. Plus, we’re designing the event with conversations and opportunities to meet others in mind. Speakers are important, but they aren’t the whole event.
It’s time we think about support as more than just an entry-level job. Support is a career, a craft, and something to be proud of.