The outlets that welcome Turkle’s polemics are trading in the illusion of intelligence. They collect quotes from neuroscientists and quacks that call themselves things like “happiness experts”, package up half-thoughts into edgy-but-not-too-edgy counter-intuitive claims, and then overlay a narrative that assures their audience that they already knew how to live according to science but maybe they missed a few things. Turkle has expertly manipulated an already dishonest landscape of science journalism meant to provide fodder for condescending liberals.
How to Provide Great Customer Support. Solid podcast episode from Hiten Shah and Steli Efti about customer support. Filled with lots of practical tips and distinctions.
In little more than thirty years, the microcredit concept has gone from being equated with Zorro, the mythical Mexican hero and friend of the poor and exploited, to being widely referred to as a zombie policy, a dead and rotten idea that nevertheless keeps rising from the grave. How did it come to this?
I gradually came to understand that because [Robert Moses] had done this thing, that no one else had ever done, gotten all this power without being elected, if I could find out how he did it and explain how he did it, I would be explaining something that no one else understood and I thought they really should understand, which is, how does power really work in cities? Not what we’re taught in textbooks, but what’s the raw, bottom, naked essence of real power?
Questions for our first 1:1. Great advice from Lara Hogan on holding a meaningful first 1-1 with team members.