Support Ops Hangout

I joined Chase, Carolyn, and Jeff on the Support Ops podcast yesterday afternoon. We talked about goals for 2016 and how to make the most of the new year.

With the Happiness team at Automattic we set some OKR-like goals for the second half of 2015 and made a lot more progress than we did in prior times. If that interests you I’d highly recommend this Google Ventures video about OKRs.

The audio version is live as well as the video recording. It was a lot of fun to join the podcast and I think it turned out well.

Feeds and Speeds for Life

Feeds and Speeds for Life. Episode 38 of Ben Thompson’s Exponent podcast. Ben and James talk about the value of opportunities, advice, and MBAs. There’s a particularly interesting segment where they talk about whether tech’s diversity problem is primarily a supply or demand side issue.

Exit & Return

Exit & Return. The first half of a two-part podcast episode about Shulem Deen, who, as a 22-year old Hasidic Jew in 1996, discovered the web through America Online. Much of the available content conflicted with Hasidic standards and ultimately led to him being expelled from the community. The second part is also available. – via Peter


Tradeoffs. Episode 36 of Ben Thompson’s Exponent podcast. I’ve been catching up on past episodes lately and this one’s really good. It focuses on the tradeoffs inherent to net neutrality considerations. If you don’t already, I’d also highly recommend subscribing to Ben’s Daily Update.


Motivation Has Pit Stains. Dan and Merlin talk about how motivation plays out at work. Interesting anecdotes throughout. Also a good distinction drawn by Merlin between motivation and inspiration; the words are not interchangeable.

Support Driven Podcast

I had a fun time talking with Scott Tran about the support team at Automattic. The podcast is about 40 minutes and we covered everything from hiring to team structure to the type of culture we value. It’s live now over on Scott’s site.

This was my first time recording a podcast and it was a lot of fun. Scott has other interviews that focus on support at companies like Basecamp, Olark, and Zapier. If you’re interested you should give them a listen.