Why doesn’t every news organization include a help section for new users? If I’m unfamiliar with reading news online where do I go to learn about the information a publication offers as well as how to make the most of it?

A corollary to this is that at some point we’re going to have to stop assuming people intuitively understand how to consume journalistic content. We must build structures that encourage our users to explore and play.

Doubling Signups

Windows Live Spaces has doubled the number of monthly signups at Quite the busy last few months for us.

With the addition of Windows Live Spaces sites moving to, Windows Live users who are new to blogging coming here, and word-of-mouth from our current and very passionate users, the number of people joining has doubled to over 900,000 per month (up from around 400,000 per month before the migration).