Work very hard—a surprising number of people will be offended that you choose to work hard—but not so hard that the rest of your life passes you by. Aim to be the best in the world at whatever you do professionally. Even if you miss, you’ll probably end up in a pretty good place. Figure out your own productivity system—don’t waste time being unorganized, working at suboptimal times, etc.
I told Doc we had arrived at the Holy Moment in debugging — reproducibility. I told him “reproducible” is the programmer’s favorite word. If you can tell me the steps to reproduce the problem, then I can find it and fix it. Until it’s reproducible all I can do is share your frustration.
Dave Winer – Reproducible.
[A business unit] should be responsible for its contribution to innovation in the company’s product or service; and it should in addition strive consciously and with direction toward advancement of the art in the particular area in which it is engaged.
Peter Drucker – The Practice of Management.
But the greatest wild card of all in all the data, and the most precious piece of information for any happiness engineer hoping to solve any ticket, is the customer’s own perception of what is wrong. And the gap between what people think is wrong and what is actually wrong can be quite far indeed.
Scott Berkun – The Year Without Pants.
If you think of onboarding not as pointing out the weak parts in your interface, but instead as the holistic approach to delivering more value to more signups, then it becomes extremely clear that your onboarding experience must keep pace with the evolution of your product and the evolution of the market it serves.
Much of the criticism and feedback artists hear is really about the wish of the critic to describe a different work, not necessarily a better one.
How Do You Know When You’re Done? by Scott Berkun.