Eco­nomic Power in the Age of Abun­dance:

The obvi­ous reac­tion to this case, as with the Bel­gian one, is to mar­vel at the publisher’s nerve; after all, as we saw with the Bel­gians, Google is dri­ving traf­fic from which the pub­lish­ers profit. “Ganz im Gegen­teil!” say the pub­lish­ers. “Google would not exist with­out our con­tent.” And, at a very high level, I sup­pose that’s true, but it’s true in a way that doesn’t mat­ter, and under­stand­ing why it doesn’t mat­ter gets at the core rea­son why tra­di­tional jour­nal­is­tic insti­tu­tions are hav­ing so much trou­ble in the Inter­net era.

Poor Qual­ity Will Kill You:

con­sumers don’t give a shit about how small you are, how hard your prod­uct is to build, or that you are run­ning out of money. All they really care is that they paid you and now they expect your prod­uct to not only deliver on the promise you offered, but sur­pass it.

The Employee Is The Com­pany:

The employee is the com­pany. Meet some­one who treats you like you are a vis­it­ing alien from Uranus, and you will have a low opin­ion of the com­pany. When a sales­per­son is rude, the com­pany is rude. But when an employee pro­vides out­stand­ing ser­vice, we view the com­pany itself as outstanding.

Ilya Licht­en­stein on the Fear of Money:

Their fear is jus­ti­fied, because the sec­ond you start charg­ing for a prod­uct, all of the bub­bly bull­shit falls away. The mar­ket is cold, ratio­nal, and effec­tive. It doesn’t care about your lean startup meth­ods, your rock­star team, or your fawn­ing tech press. All of your assump­tions, vision, busi­ness plans and pitches are irrelevant.

You’ve either built some­thing worth pay­ing money for, or you haven’t.