Tag Archives: business

Economic Power in the Age of Abundance:

The obvious reaction to this case, as with the Belgian one, is to marvel at the publisher’s nerve; after all, as we saw with the Belgians, Google is driving traffic from which the publishers profit. “Ganz im Gegenteil!” say the publishers. “Google would not exist without our content.” And, at a very high level, I suppose that’s true, but it’s true in a way that doesn’t matter, and understanding why it doesn’t matter gets at the core reason why traditional journalistic institutions are having so much trouble in the Internet era.

Poor Quality Will Kill You:

consumers don’t give a shit about how small you are, how hard your product is to build, or that you are running out of money. All they really care is that they paid you and now they expect your product to not only deliver on the promise you offered, but surpass it.

The Employee Is The Company:

The employee is the company. Meet someone who treats you like you are a visiting alien from Uranus, and you will have a low opinion of the company. When a salesperson is rude, the company is rude. But when an employee provides outstanding service, we view the company itself as outstanding.

Ilya Lichtenstein on the Fear of Money:

Their fear is justified, because the second you start charging for a product, all of the bubbly bullshit falls away. The market is cold, rational, and effective. It doesn’t care about your lean startup methods, your rockstar team, or your fawning tech press. All of your assumptions, vision, business plans and pitches are irrelevant.

You’ve either built something worth paying money for, or you haven’t.