Category: Links

Hypernatural Monitoring

Hypernatural Monitoring: A Social Rehearsal Account of Smartphone Addiction is a research paper from two researchers at McGill University in Montreal. The authors outline how our social tendencies combine with smartphone technology to lead to excessive status monitoring.

The full paper is worth reading and is written in pretty clear language. What I find worthwhile is how, rather than place the blame solely on technology, the authors dig into how conditioned behavior and devices interrelate. The core of the authors’ argument boils down to this:

We suggest, rather, that it is the social expectations and rewards of connecting with other people and seeking to learn from others that induce and sustain addictive relationships with smartphones…We add that comparing ourselves to others and against cultural norms also enables us to derive meaning, motivation, purpose, and a sense of identity. With socially connected smartphones, this evolutionary process simply runs on overdrive.

https://vimeo.com/198408049

5QCX: Recruit & Retain The Best Talent. A few weeks back I did a short interview with the folks at Directly about our Happiness team at Automattic. We talked about how we hire for support and how the team operates.

Gyroscope. The best quantified self app I’ve found. Gyroscope collects all the bits of data you log across various services and devices. It then displays things in daily and weekly logs that are beautiful. Hat tip Bryce.

How to Provide Great Customer Support. Solid podcast episode from Hiten Shah and Steli Efti about customer support. Filled with lots of practical tips and distinctions.

Questions for our first 1:1. Great advice from Lara Hogan on holding a meaningful first 1-1 with team members.

Broken Promises: The Housing Market in San Francisco (And Ten Ideas to Fix It). Clear and thorough post about housing in San Francisco. One thing I’ve noticed in my own Portland neighborhood is how neighbors use objections to minor variations on the building code to mask their NIMBYism.

Clash Rules Everything Around Me. Great article on Clash of Clans from Real Life, a new site (funded by Snapchat!) focusing on living with technology.

Contracts And Chaos: Inside Uber’s Customer Service Struggles. Crazy story about what working in support for Uber is like. This is what happens when you don’t treat support as a meaningful career.

The Bonsai Kid. Story from last year about the artist, Ryan Neil, whose work was at the Japanese Garden last week.

The Secrets of the Wave Pilots. Feature story from the NY Times about sailors from the Marshall Islands who are capable of using wave forms to navigate. The pictures of the raft they pilot are wild, too.