If you think of onboarding not as pointing out the weak parts in your interface, but instead as the holistic approach to delivering more value to more signups, then it becomes extremely clear that your onboarding experience must keep pace with the evolution of your product and the evolution of the market it serves.
Category: Quotes
User Onboarding Isn’t a Feature
A different work, not a better one
Much of the criticism and feedback artists hear is really about the wish of the critic to describe a different work, not necessarily a better one.
How Do You Know When You’re Done? by Scott Berkun.
Dust to Digital
That’s what this kind of preservation work does. It gunks up our machines. It makes us rethink what we believed about our history.
Dust to Digital, assembling folk music archives of the American South.
The worst assumption
The worst assumption I could make would be that I have it all together. That I have it all worked out and never have to change my lifestyle, habits, or work routines.
Living proof that focus and diligence are moving targets by Shawn Blanc.
Authentic sharing
The sharing-economy companies are not a way to temper capitalism (and its tendency to generate selfish individualists); they just allow it to function more expediently.
Authentic sharing, by Rob Horning.
Inside The Box
Best, Propst believed, would be to join the panels at 120º angles. But his customers realised that they could squeeze more people in if they constructed cubes. A rigid 90º connector was therefore designed to join a panel to one, two or three more. Thus was born the cubicle, and Propst came to be known as its creator. He was horrified.
Inside The Box, a brief history of office design.
Power Laws, Weblogs, and Inequality
At some point (probably one we’ve already passed), weblog technology will be seen as a platform for so many forms of publishing, filtering, aggregation, and syndication that blogging will stop referring to any particularly coherent activity. The term ‘blog’ will fall into the middle distance, as ‘home page’ and ‘portal’ have, words that used to mean some concrete thing, but which were stretched by use past the point of meaning.
Clay Shirky writing in 2003. Pretty prescient considering that’s 12 years ago.
Coach K on energy
Energy is not a matter of age, it’s a matter of your position, it’s what you do.
Coach K after winning his 1,000th game.
Less product, better
I’d rather make less product and make it better, so that my customers come back after 35, 40 years, as they are now. That’s a really nice feeling.
Frank Clegg, in an interview with Om Malik.
How You Know
Reading and experience train your model of the world. And even if you forget the experience or what you read, its effect on your model of the world persists. Your mind is like a compiled program you’ve lost the source of. It works, but you don’t know why.
How You Know by Paul Graham.