👋 Howdy, I’m Andrew.

I help make great products for the web as the Head of Customer Experience at Automattic. I’m also an advisor to Support Driven, where you can find me active in the Slack community. My interest in journalism first led me to tech, and I was the Hosting Director at CoPress.

I firmly believe that customer support can be a career. I’m an avid runner who enjoys a steep marathon course. I keep a log of what I read, as a good book is my happy place. I post the occasional photo and my now page is up to date with what I’m doing. The easiest way to say Hi is to drop me an email.