At Automattic we recently started building a support operations team. We’re wrapping up hiring for a Director-level position and will add a handful of roles within the team after that. Formalizing this work will help us strengthen many of the behind-the-scenes processes that power our support. It’s been a great learning process to go through as well.
Later this week I’m joining the fine folks at Help Scout along with pros from SmugMug and FreshBooks to chat about how we’ve built our various operations teams. We’ll cover how we structure our teams, why we started building them, and more. It should be a great conversation!
You can find all the details for the webinar on Help Scout’s site. It’ll also be recorded, so if you can’t make it live they’ll send you the recording if you sign up.