The year in reading.
Stressful customers are a sign to pause and learn.
My talk from the 2016 Support Driven conference.
Drawing territorial borders around work is silly.
My talk from UserConf 2013 in San Francisco.
Nerdy podcast notes about meetings.
Be careful of the expectations you set.
My senior thesis pitch at Whitman College.
Iām Andrew, the Head of Customer Experience at Automattic, where we make great products for the web. I'm an avid reader, runner, and traveler.
