The year in reading.
SCUBA certification and lots of reading.
10 days exploring Tokyo.
A beautiful, sunny week in Barcelona.
Stressful customers are a sign to pause and learn.
My talk from the 2016 Support Driven conference.
Drawing territorial borders around work is silly.
My talk from UserConf 2013 in San Francisco.
Nerdy podcast notes about meetings.
Iām Andrew, the Head of Customer Experience at Automattic, where we make great products for the web. I'm an avid reader, runner, and traveler.
