Small towns are underrated.
A look back at a strange year.
The year in reading.
My talk from the 2016 Support Driven conference.
My talk from UserConf 2013 in San Francisco.
Nerdy podcast notes about meetings.
My senior thesis pitch at Whitman College.
Iām Andrew, the Head of Customer Experience at Automattic, where we make great products for the web. I'm an avid reader, runner, and traveler.
